Withdrawal & Refund Policy

Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after the day on which you receive the goods.

To exercise your right to cancel, please contact us at:

Email: caidence2013@gmail.com

Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 days.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

We reserve the right to withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Return Shipping Costs

Customers are responsible for the direct cost of returning goods unless the item is faulty, damaged, incorrect, or otherwise agreed.

Return Conditions

• Items should be returned unused and in their original packaging, where reasonably possible.

• Personalised or custom-made products may be excluded from cancellation where permitted by UK law.

• Your statutory consumer rights remain unaffected.

How to Request a Return

To request a cancellation or return, please contact us at caidence2013@gmail.com with your order number and details of your request.